Frequently Asked Questions (FAQ)

General Walk Questions

What is a NEDA Walk?
NEDA Walks are inspirational, community-building events where passionate walkers raise money to fund eating disorders education, prevention, and support, as well as advocacy and research initiatives. The largest eating disorders awareness events in the nation, NEDA Walks are a celebration of hope and strength, filled with body-positive activities, motivational guest speakers, and a short walk to symbolize unity in the fight against eating disorders.
Why walk?

The goal of NEDA Walks is to raise funds to further NEDA's mission of supporting individuals and families affected by eating disorders, and serving as a catalyst for prevention, cures, and access to quality care.

Eating disorders are life-threatening illnesses that affect millions of individuals and their families every day. Despite their increasing prevalence, eating disorders receive less than $1 in research funds per affected person, compared to an average of $70 for other major mental illnesses. Eating disorders are widely misunderstood illnesses and support options are often inaccessible. As a result, too many people are left feeling helpless, hopeless, and frightened – this is why we walk. NEDA Walks are raising critical funds, restoring hope, and changing the conversation surrounding eating disorders.

As the leading U.S. nonprofit supporting individuals and families affected by eating disorders, NEDA serves as a catalyst for prevention, cures, and access to quality care. The funds you raise through NEDA Walks put lifesaving resources into the hands of those in need. With every dollar you raise, we are one step closer to our shared vision of a world without eating disorders.

Who can walk?
Everybody knows somebody who’s been affected by an eating disorder - so everybody is invited to walk with us! NEDA Walks create a safe and supportive space where no one will feel alone in their battle. Together we’ll stand up to stigma and send the message that recovery is possible.
Where does the money go?
The funds raised from NEDA Walks support NEDA's education, prevention, and support programs, advocacy efforts, and research initiatives. Cick here to learn more about our work to fight eating disorders.
How can I find a NEDA Walk to participate in?
Check out our NEDA Walks Calendar to see a list of walks currently taking place around the country.
How can I bring a NEDA Walk to my local community?
For general information and requirements for becoming a volunteer NEDA Walk coordinator, click here. If you meet the position requirements and are interested in learning more about bringing a NEDA Walk to your community, please contact walks@nationaleatingdisorders.org to request more information. Please note that NEDA is unable to bring a walk to every community requested, but we will do our best to work with you.
Do all participants receive a NEDA Walk t-shirt?
While we try our best to accommodate everyone, t-shirt availability is not guaranteed as they are ordered several weeks prior to event date. T-shirts are given out on a first-come, first-served basis.

Registration Questions

How do I register for a NEDA Walk?
To register for a NEDA Walk, please visit the
Is there a registration fee for participating in a NEDA Walk?

No, most NEDA Walks do not have registration fees. A self-donation is encouraged in order to jump-start your personal fundraising efforts.

NEDA Walks that take place at zoos or similar venues may have a registration fee in order to cover zoo entry. A separate personal donation to NEDA is also encouraged and greatly appreciated!

Do I need to register ahead of time?
Yes. Pre-registering online gives you access to great fundraising resources and lets us keep you updated on the latest NEDA Walk info. It also gives us an idea of how many people to expect at each walk, so we can plan ahead for t-shirts, refreshments, and volunteer staffing. If you missed the pre-registration deadline, you will be able to sign up at the event.
Is there a minimum amount I must fundraise for the NEDA Walk?
There is no minimum amount you must raise for the NEDA Walk, but fundraising and/or a personal donation is encouraged for all participants. Remember, the funds you raise support life-saving programs and services that direct support those affected by eating disorders! Our suggested minimum fundraising goal is $150 - from there you can start earning cool NEDA gear through our fundraising recognition program. Plus, we have plenty of great fundraising tools to help you reach and exceed your goal!
Can I register multiple people?
No, all individuals will need to register themselves with their own unique email addresses in order to personally agree to our participant waiver. Children under 5 do not need to register.
When I try to register, I receive an error message saying that I'm already registered - can you help?
Please check the top right corner of your screen to make sure someone else in not already logged into their personal NEDA account. Log out, and then try registering again with your own personal email address. If you require additional assistance, please contact the NEDA office at 212-575-6200.
What if I already registered as an individual, but want to start or join a team?
Contact the National Walks Team at walks@nationaleatingdisorders.org with your desired team name or the name of the team you would like to join and someone will be able to further assist you.
What is the role of a team captain?

Team captains recruit other walkers and inspire them to raise money to support the fight against eating disorders. As a leader, you will set your team's fundraising goal, help your team members reach it, and get your team members excited for the event. NEDA provides a Team Captain Toolkit and other fundraising resources to help you build and lead successful team.

We love seeing your team spirit, too! You can get creative by making your own hats, t-shirts, signs, etc. Let your creativity and passion stand out!

Can my pet walk with me?

Most NEDA Walk venues are pet-friendly, but not all of them. If you are given the option to sign up your pet at the time of online registration, that means you can bring your pet. Please contact the local walk coordinator or the venue to inquire about rules surrounding pets.

Your pet is your responsibility - please keep your pet leashed and always clean up after them. Any pets that exhibit aggressive or unsafe behavior will be asked to leave the event. If your pet does not behave well in crowds or around other animals, kindly leave them at home.

Fundraising Questions

How do I begin fundraising for a NEDA Walk?
Check out our NEDA Walk Participant Toolkit for fundraising tips, sample donation request letters/emails, and other helpful information that will turn you into a top fundraiser! The best way to kick-start your fundraising efforts is to make a donation toward your personal fundraising goal, that way prospective donors will see how dedicated you are!
How do I create a Facebook fundraiser that is linked to my NEDA Walk fundraising page?
Log in to your Participant Center by visiting your walk city's website and clicking the orange "participant center" button. You will use the same username and password you created to sign up for the walk. From there, click "fundraise on Facebook" and the prompted instructions. You will be able to connect your fundraiser to Facebook so you can raise money through your social network. The money you raise will count toward your goal.
Who can I ask for more information about fundraising?
If you have any fundraising questions at all, please email our National Walks Team at walks@nationaleatingdisorders.org.
How can donations be made?

Donations can be made via cash, check or online, with a credit card. All checks should be made payable to NEDA. Donations can be mailed to our office, or submitted at the event when you sign in.

If you are mailing in a check, please include one Offline Donation Form per unique gift, so we make sure that the appropriate person receives fundraising credit toward their fundraising goal. Checks should be mailed to the below address:

National Eating Disorders Association

200 W 41st Street, Suite 1203

New York, NY 10036.

Are donations tax-deductible?
Yes, all donations made to NEDA are tax-deductible.
What is a matching gift?
Most companies have a matching gift program for their employees. When you, as an employee, makes a donation to a walk or walker, your donation can be matched by your company, sometimes at a ratio as high as 3:1! After making your donation, inquire within your company about what matching gift paperwork needs to be filled out and sent in to NEDA.
Can I fundraise after walk day?
Yes! Any funds submitted within four weeks of the event date are included in qualifying totals for our individual fundraising rewards program. Any funds submitted after that are still accepted and although they won't qualify you for rewards, they still support NEDA's life-saving programs and services.
I am receiving an error message when I try to donate - can you help?
Please double check your card information as well as your billing address before attempting to process your payment again. Most often, the reason for declined payments is an incorrect billing address. If you still cannot process your donation, please contact the NEDA office at 212-575-6200 for further assistance.

Walk Day

What do I need to bring with me?
If you are turning in any donations, please bring a completed offline donation form to go along with each cash or check donation. By filling out and submitting the form, you will guarantee that you receive credit toward your personal fundraising goal and that your donor receives a receipt from NEDA. Donations can also be mailed into the NEDA office prior to the walk, as you collect them. If you forget to bring a donation form with you, don't worry - we'll have extras that you can fill out at the event!
Where do I turn in the donations that I collected?
When you visit the check-in table upon your arrival to the event, you will be able to submit any additional donations that you've collected.
What do I wear?
Dress comfortably and ready to participate in the walk and activities such as body-positive yoga. Be sure to wear comfortable shoes! And of course, check the weather beforehand so you can dress appropriately.
When do I receive a t-shirt?
After you check-in or register at the walk, you will be directed to the t-shirt pick-up area. Remember, t-shirts are given out on a first-come, first-served basis and availability is not guaranteed.
What if there is inclement weather?
NEDA Walks are almost always rain or shine - we are unstoppable in the fight against eating disorders! It's always a good idea to check the weather ahead of time so that you are prepared. In case of severe weather, please check your email and the event website frequently for potential updates on relocation or cancellation.
How long is the average NEDA Walk and do I have to walk?
NEDA Walks are non-competitive walks that are 1-2 miles in length, depending on the city and venue. Please contact your local walk coordinator to find out the distance of the event. The walking portion is totally optional and we encourage you to only participate in a capacity that best meets your personal needs.

Fundraising Rewards

What items are available as rewards for my fundraising efforts?
See all of the special thank-you gifts available on the Recognition Program Flyer.
I qualify for a fundraising reward, how do I receive my NEDA item?
If you have fundraised at least $150 for the NEDA Walk in which you are registered to attend, you will receive a certificate via email after the walk is no longer accepting donations (approximately 5 weeks after the event date). The certificate includes instructions on how to log in to the special website and redeem your prize.
Can I earn more than one gift item?
The fundraising rewards program is non-cumulative, however some fundraising levels may qualify for multiple items. Check out are current Recognition Program Flyer to see what items are currently being offered.
Where do I go to redeem my prize?
After you receive you certificate via email, you can redeem your prize here. Please note that points do not equal dollar amounts, but rather the level of gift available. For example, $250-$499 level = 130 points.
Will I receive a confirmation that my order has been placed?
You will receive a confirmation number via email as soon as your order is placed online. Retain that number in the event you need to check on the progress of your order. If you do not get a confirmation number or confirmation email, your order is not complete. Please contact neda@turnkeywow.com for help.
When will my order be sent to me?
Standard shipping time is approximately 10 business days after your online order has been received into our computer system. If the item you ordered is on backorder you will be notified by email with the expected date of shipment.
When will I know if my order has been shipped?
You will receive email confirmation once your order is shipped from our warehouse.
If my order arrives damaged what should I do?
Please contact "fundraiser care" on the reward prize website within five business days of your receipt of the item. We will send you a replacement item. If only part of an item needs to be replaced (example: water bottle lid), we may send only the replacement part. Depending upon the circumstances, we may ask you to ship the item back, in which case a shipping label will accompany the replacement item. Please do not discard the item before contacting us.
What is the return policy for sized apparel items?
Requests for replacements or exchanges will be accepted only if Turnkey is notified within five business days of your receipt of the item. Exchanges are accepted only on sized apparel items and only if the requested size is in stock. If you received the incorrect size, contact us and we’ll get the correct size to you.

If you have received the correct size, but need to exchange it for another size:

  • Please contact us and confirm with us that the desired size is available for exchange.
  • Mark the outside of the package “RETURNS” and put a note inside the package that has your name, address and phone number as well as the desired size.
  • Put a check inside the package for $12.00, written out to Turnkey. This will pay for the return shipping.
  • Then send your item back to:

Turnkey
Exchange Department
3310 Rosedale Avenue
Richmond, VA, 23230

What if I have an issue with my certificate?
If your certificate was issued for the incorrect level, expired, or you did not receive a certificate that you believe you earned, please contact the National Walks Team at walks@nationaleatingdisorders.org.

Still Have a Question?

If your question still hasn't been answered, please contact the National Walks Team!